FAQ

Are your pieces already made?
 
  NO.  All pieces are made to order.



How long until my order ships?
 
  It takes around 4 to 5 business days to ship from order date.
 


How do I know when my piece has shipped and how do I track it?
 
  You will receive a shipping confirmation with a tracking number when your order ships.



How long will it take to receive my order once it has shipped?
 
  It should be delivered between 3-5 days depending on the shipping option choosen.



Can I cancel my order?
 
  Yes.  You can cancel your order anytime up until it ships.



Can I return the piece for a refund?
 
  Yes.  Ultimately I want you to be happy with your purchase.  If your not 100% happy with the piece you can return it for a refund.  Buyer is responsible for the return shipping costs.  If the piece is not returned in the original condition the buyer will be responsible for any loss in value.



Why should I buy a piece from you?
 
  That's the best question.  I have sold thousands of these pieces and can get the best results that this technique can provide.  You should buy a piece from me because I truly care about the quality of each piece and have great customer service.  Every aspect of my business is done by me.



  How do I take care of a sandblasted and painted piece?
 
  I will provide care instructions with every order so you properly know how to take care of it.  This type of pipe requires more care than your standard glass pipe.



Are your glass pipes any different than any other glass pipe?
 
  My pipes are constructed exactly like you would expect to find in any shop in America.